It’s not just about producing parts; it’s about consistently meeting or exceeding customer expectations and building long-term, mutually beneficial relationships. So we do some things differently from a typical machine shop.

As a matter of policy and principle, we make an organized effort to:

Establish clear communication.
Ensure we fully understand your technical requirements.
Establish clear expectations.
Follow up on progress consistently (weekly status boards).
Build ongoing relationships.
Do exactly what we say we will in terms of both manufacturing and communications.

By the same token, we make it a rule NOT to:

Make promises we don’t fully expect to keep.
Wait to deliver bad or uncomfortable news.
Begin projects without speaking to a live human being.