5 Year Anniversary: Tony Tamburro

Tony Tamburro

Hometown: Chagrin Falls, OH

Resides in: Kirtland, OH

Years with Bowden: 5
Tony started with Bowden Manufacturing on December 7th of 2009.

Position: CNC Set-up and Operation

Hobbies: Four-wheeling and Dirt Bikes, Guns and Fishing.  Tony enjoys spending most of his free time outdoors and relaxing.

Movies/Video Games: When indoors he enjoys playing Halo on the XBox and his favorite movie genre is Comedy

Favorite Sport: Football

Favorite Food: Tony’s favorite food is all types of Italian Food!

Car: Tony drives a 2005 Ford Explorer Sport Trac. Very versatile.

Bowden Memory: Tony still remembers his first day at Bowden. He was trained by Devin R. on the M13 and ran Bolt Latches!

 

Throwback Thursday: Bowden’s Building and The Three Little Pigs

Bowden Manufacturing has been a cornerstone in the Willoughby City as well as the machining and manufacturing industry for decades. Since 1957,  Bowden has been located in the same building at 4590 Beidler Road in Willoughby, OH.

The building’s brick structure portrays a quaint symbolism of the company’s strength, and endurance for over 50 Years! Similar to the brick house in the Three Little Pigs Fable, Bowden Manufacturing has stood strong, withstanding outside turbulence. The test of time has fortified Bowden’s reputation as a ‘go-to’ manufacturer in the industry.

As with all seasoned structures, Bowden Manufacturing is only as good as its foundation. Our Teammates, Leadership and the Relationships we build serves as the groundwork on which we build our business upon. Bowden Manufacturing employees are Trust-worthy, Safety-Conscious and Dependable. They are a true testament and representation of the philosophy we operate by.

At Bowden Manufacturing we build our relationships with the same values: To Establish, Maintain and Grow Long-term, Mutually Beneficial Relationships with our Customers, our Teammates & their Families, our Suppliers and our Community.

Bowden Manufacturing

I see what you do, but what are you REALLY good at?

As we prepared to launch a new blog on our website, our Leadership Team was wrestling with a question posed to one of our sales reps by a prospective Customer.  After describing the CNC machining and laser-marking of a wide variety of materials for a wide variety of industries, our rep was questioned in a very direct way….”You’ve told me what you do, but what are you really good at?” this question came with very heavy emphasis on the word “really”.  He wanted to know, in an extremely concise way, what distinguished us from the multitude of machine shops out there.  I thought this was a great exercise for our Team and we spent some time together discussing how to boil down Bowden Manufacturing to our essence.  Though the result wasn’t quite as concise as I had hoped, I think it definitely captures who we are and what we are really good at:

       Honest – Friendly – Manufacturing – Partners

         Honest – Faith-Based Integrity is Our Foundation

         Friendly – A People Business and We Enjoy it!

         Manufacturing – Solving Problems & Developing Processes

         Partners – Uncommon Win-Win Spirit & Communication

 

So, welcome to our new blog.  We’ve got a plan to provide regular content to tell Our Story as we strive to Establish, Maintain and Grow Long-term, Mutually Beneficial Partnerships with our Customers, our Teammates & their Families, our Suppliers and our Community.  We hope you’ll enjoy getting to know us a little better and we will welcome your feedback as we embark on our continuing journey.  Thanks very much, Andy McCartney

Bowden

7 Qualities of a Bowden Customer Partnership

Partnership is an often-used term in the business world today. At Bowden Manufacturing, we use it as the core of our company purpose: “To Establish, Maintain & Grow, Long-Term, Mutually-Beneficial  Partnerships with Our Customers, Our Teammates & Families, Our Suppliers, and Our Community.” These days, it seems that the word “business” implies “impersonal” relationships and justifies  treating people poorly, without courtesy or respect. We believe that to conduct business properly,  people need to care about each other and to have their partner’s best interest in mind.

We took some time to reflect on our company experience and describe the qualities that we have  seen in our best partnerships. These are the same qualities that we try to exhibit in all of our  partnerships.

SEVEN QUALITIES OF A BOWDEN CUSTOMER PARTNERSHIP

Personality – We appreciate good, old fashioned, human contact! Cooperative, positive people who  take the time to make a personal connection with others are the type of people that tend to make a  partnership work. “All business,” “Just the numbers,” or “I’m the Customer, Hear Me Roar!” doesn’t  work well for us. Lasting partnerships start by taking the time to get to know the other people, their  perspective, and their situation so that we can work for mutual success.

Visitation – Our experience shows, unquestionably, that on-site visits in both directions help create  deeper understanding on both sides of the partnership. We typically visit new partners within the first  year so that we can get a better understanding of our partner’s environment, and meet the  engineers, inspectors, purchasing agents, and others that make the relationship work at multiple  levels. We expect that new partners will come visit our shop within the first year, so that they can  develop an understanding of our environment, our people, our commitment, and our sense of  ownership of the products we produce for them.

Connection – Communications between multiple levels within partnering organizations dramatically increases mutual understanding and speeds problem solving.

• Our engineers seek to understand how the products we produce are intended to function for the  end-user of our partner’s products. This understanding typically goes beyond basic print  tolerances, so that our processes can be engineered with the end-use in mind.

• Our Quality Assurance personnel seek to understand and replicate the inspection processes  that will be used by our partners once we’ve delivered products. This helps us discover  potential defects prior to shipment.

• Our Customer Service teammates endeavor to provide accurate and timely status of our  partners’ orders.

Volume – We invest a lot of time, energy, and resources into a partnership. We want to develop  robust processes for producing our partners’ products. So, we seek to be regularly engaged in  supplying our partner’s products, rather than every once-in-a-while. When we are regularly engaged  in providing their products, the result is usually a six-figure annual sales machining relationship.  Our typical partners outsource a significant volume of products of “our type” of machining work, rather  than producing them in-house. We aspire to function as an extension of our partner’s company, rather  than as a competitor to their internal machining capacity. This reduces our partner’s asset intensity.

Typically, our partner requirements vary in quantity from 10-25 pcs per month for complex designs up  to 1,000-3,000 per month for more simple products.

Product Wheelhouse – The products we manufacture for our partners tend to be a consistent  combination of part size, geometry, tolerances, and quantity required. They tend to have some  complexity so that not just any shop can do the work and they routinely have both milling and  turning required.   

Raw materials we use often are net or near net shape, which we can obtain from our supplier  partners. We regularly work with a wide variety of castings, forgings, and extrusions. The  work-holding, engineering, and inspection requirements of these types of products tend to be  more challenging and require our deep skill set.

Our “product” extends beyond the physical item that we manufacture. We have suggested design  changes that improve manufacturability and may reduce cost. We can develop supply and inventory  strategies that improve our partner’s reaction to their marketplace dynamics.

Open Pricing Discussions/Trust – Often business dealings are shrouded in secrecy…. particularly when relating to pricing in a business-to-business relationship. We talk openly with our  partners about pricing, since we know the value we provide means we are typically not the lowest  price supplier. Our ability to streamline the process of decision-making, by getting pricing discussions  out in the open, can help facilitate direct action in a timely fashion.

Early in a partnership, openness requires trust. Typically, our preliminary estimates are 5% to 25%  higher than final pricing. We seek an avenue to begin producing the product in a short-run, low-risk  manner for both sides. This serves to begin the working relationship of the partnership, lets us prove  out our manufacturing process, and allows us the chance to see what pricing we might be able to  offer in production.

Long-Term, Win-Win Thinking – If a partnership is going to last, it has to benefit both partners. We  are not seeking short-term victories at the expense of a potential long-term partner; rather, we try to  set appropriate expectations and over-communicate as we start a new partnership. We work hard to  discover what is a “win” for our partners and that is different for each company. We see a marathon  when it comes to partnerships, not the 100-yard dash and our partners share that mindset.

At Bowden Manufacturing, we are excited to meet new people, learn new things, and develop new  partners. It’s exciting to see our products and services help our partners on their long-term road to  success.

Andrew McCartney was honored with a Pillar Award

Bowden’s own Andrew McCartney was honored with a Pillar Award at the 2013 Ronald McDonald House annual meeting. The Pillar Award is presented to companies, groups and individuals who have given quietly and generously to the House on a long-term basis. This award recognizes the commitment and constant support, allowing the Ronald McDonald House to sustain its mission.