It’s not just about producing parts; it’s about consistently meeting or exceeding customer expectations and building long-term, mutually beneficial relationships. So we do some things differently from a typical machine shop.

As a matter of policy and principle, we make an organized effort to:

  • Establish clear communication.
  • Ensure we fully understand your technical requirements.
  • Establish clear expectations.
  • Follow up on progress consistently (weekly status boards).
  • Build ongoing relationships.
  • Do exactly what we say we will in terms of both manufacturing and communications.

By the same token, we make it a rule NOT to:

  • Make promises we don’t fully expect to keep.
  • Wait to deliver bad or uncomfortable news.
  • Begin projects without speaking to a live human being.